OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

FREQUENTLY ASKED QUESTIONS

Will the item I receive look exactly like the photos?

All our photos are real shots. Natural stone & wooden bracelets have unique texture and slight color difference. Each piece is one of a kind. Minor measurement errors may exist.

How long will it take to ship after ordering?

Most orders will be packed and shipped within 1-3 business days. Delivery will be delayed on holidays. We will email you for out-of-stock items.

How long is shipping? Can I track my package?

International delivery takes 7–25 business days depending on destination. Tracking number will be sent to your email once shipped.

How to maintain my jewelry and bracelet?

Avoid long-time soaking, perfume and cosmetics. Store in the pouch when not wearing. Keep away from direct sunlight to prevent cracking or oxidation.

Can I change my shipping address after placing the order?

Address modification is available before shipment. We cannot change recipient info once the package is dispatched.

Where can I find my order receipt?

The electronic receipt will be automatically sent to your email after payment. You may also download it from your account order page.

Will you restock items marked out of stock?

Some handmade limited designs will not be restocked. Restock time for regular products will be shown on product page.

How can I contact customer support after purchase?

You may submit the contact form or send us an email. We usually reply within 24 hours during working days.

CONTACT US FOR ANY QUESTIONS