Thank you for purchasing our jewelry. This Warranty Policy describes the warranty coverage, validity period and after-sales rules for our bracelets and accessories. By purchasing our products, you confirm that you have read and agreed to all terms of this policy.

1. Warranty Period

The warranty period is 90 days starting from the date you receive the package. This free warranty only applies to factory defects occurring under normal wearing conditions. Free warranty service will not be available for orders older than 90 days.

2. Warranty Coverage

You can get free warranty service within the warranty period if all the following conditions are met:

  1. The item has factory craftsmanship defects, such as natural cord breakage or loose welded fittings, which are not caused by external pulling force.
  2. The product has no damage from dropping, impact, chemical corrosion, self-modification or forced pulling.
  3. You can provide your order number as proof of purchase.

The warranty only covers repair or replacement of damaged accessories of the same style. It does not include free replacement of the whole bracelet. International shipping fees both ways are not covered.

3. Non-Warranty Situations (No Free Warranty)

  1. Man-made damage: cracked or broken beads caused by dropping, impact or forceful pulling; discoloration and corrosion caused by water, perfume, sweat or cosmetics during shower or exercise.
  2. Self-modification: restringing, bead replacement, polishing, drilling or other alterations made by yourself.
  3. Normal wear and tear: minor scratches on crystal or wooden beads after long-time wearing, which are normal traces of use.
  4. Loss: lost beads or accessories are not covered by warranty.
  5. Expired warranty: orders received more than 90 days ago.
  6. Resold items: this warranty is only available to the original buyer and cannot be transferred.

4. Warranty Application Process

  1. Contact customer service, provide your order number and upload clear photos or videos showing the product defect.
  2. Our team will verify the case and confirm whether it qualifies for warranty, then inform you of the solution.
  3. If the item needs to be sent back for repair, the buyer shall bear all shipping costs.
  4. We will send the item back to you once the repair is finished.

5. Additional Notes

  1. Warranty service only offers repair, and refunds are not available.
  2. If the same style is discontinued, we will negotiate to provide similar alternative accessories.
  3. We reserve the right to reject fraudulent warranty requests and applications that do not meet the warranty terms.

6. Policy Updates

We reserve the right to revise this Warranty Policy at any time. Revised terms will be posted on this page. Continued use of the website means you accept the updated policy.If you have any questions about warranty service, please contact customer service via the website contact form.